Bespoke Home Builder is a trading name of BESPOKE HOME BUILDER LTD, registered in England and Wales. Registered address: 270 High Street, London, England, W3 9BH Company registration number: 12440461 We are not VAT registered. Customer service email:  bespokehomebuilderltd@gmail.com 

We are the data controller for your personal information.

• Name, delivery address, email address – to process and deliver your order. Legal basis: contract performance.

• Payment card details – processed by our payment provider. We do not store card details. Legal basis: contract performance.

• IP address, browser type – to prevent fraud and improve our website. Legal basis: legitimate interests.

• Email address (if you contact us) – to respond to your query. Legal basis: legitimate interests.

We do not create user accounts. We do not sell your data.

• Order data (name, address, email, purchase history): 6 years (HMRC tax requirement).

• Customer service emails: 1 year after resolution.

• Fraud prevention data: as long as necessary.

We share your data only to fulfil your order or comply with law:

• Delivery couriers (name, address, email)

• Payment processors (card details – we do not store them)

• IT and email service providers

• Law enforcement or regulators if required by UK law

We do not sell your data to third parties.

Our website uses essential cookies only to:

• Keep your basket items as you browse

• Process checkout and payment

We do not use marketing or tracking cookies. You can disable cookies in your browser settings, but some website features may not work properly.

• Access the personal data we hold about you (subject access request)

• Rectify inaccurate or incomplete data

• Erasure (in limited circumstances)

• Restrict processing

• Object to processing based on legitimate interests

• Data portability

To exercise any right, email us at bespokehomebuilderltd@gmail.com. We will respond within one month.

Our website uses HTTPS encryption. Access to order data is restricted to named staff members. Payment details never touch our own servers – they go directly to our payment processor.

If you believe we have mishandled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113

We would appreciate the chance to resolve any issue first – please contact us before complaining to the ICO.

We may update this policy occasionally. Any changes will be posted on this page with an updated "Last updated" date.