We offer free delivery on all orders within the UK (England, Scotland, Wales, Northern Ireland). We do not deliver to the Channel Islands or international addresses.

Estimated delivery time: 3-5 working days from dispatch.

All orders ship within 24 hours of order confirmation.

Our courier will attempt delivery. If you are not home, they may:

• Leave the parcel with a neighbour

• Leave it in a safe place (if you have authorised this)

• Leave a card and return the parcel to the local depot for collection or re-delivery

Please check with neighbours, around your property, and any safe place. If you still cannot find it, contact us at bespokehomebuilderltd@gmail.com and we will investigate with the courier.

You have 14 days after receiving your item to cancel for any reason.

How to cancel:

Email us at bespokehomebuilderltd@gmail.com with your order number and a statement that you wish to cancel.

Return the item to: 270 High Street, London, England, W3 9BH

You have 14 days from telling us you wish to cancel to return the item.

Who pays return postage?

• Change of mind: You pay.

• Faulty or incorrect item: We pay (contact us first for a prepaid label).

We will refund you within 14 days of receiving the returned item (or proof of return). Refunds go back to your original payment method.

You may open the packaging and inspect the tool as you would in a shop. You may not use the tool for a job and then return it.

If a tool is returned with signs of use (scratches, dirt, worn parts, sawdust, etc.), we may reduce the refund amount or deny the return. We will notify you before making any deduction.

If you receive a faulty or incorrect item, contact us immediately at bespokehomebuilderltd@gmail.com with photos and your order number.

• Within 30 days: You can reject it for a full refund.

• Within 6 months: We will repair or replace it.

We cover return postage for faulty items.

We offer a 12-month warranty on all tools and equipment. This covers manufacturing defects. It does not cover misuse, accidental damage, or normal wear and tear.

The 14-day right to cancel does not apply to:

• Sealed goods unsealed for hygiene or health protection reasons

• Customised or personalised equipment

Email: bespokehomebuilderltd@gmail.com

Customer support hours: Mon-Fri 10am-5pm, Sat 10am-3pm, Sunday closed